Entries Awaiting Contribution
Labour Law
The body of legal rules, rights and obligations governing labour.
Trade Unions
An employment, workforce or organizational-behaviour concept applied to tourism and hospitality, specifically concerning trade unions.
Pay Equity
The fair distribution of access, opportunities, costs and benefits relating to pay.
Performance-based Pap
An employment, workforce or organizational-behaviour concept applied to tourism and hospitality, specifically concerning performance-based pay.
Inclusive Leadership
The process of setting direction, influencing people and mobilizing resources in inclusive contexts.
Team Leadership
The process of setting direction, influencing people and mobilizing resources in team contexts.
Strategic Leadership
The process of setting direction, influencing people and mobilizing resources in strategic contexts.
Authentic Leadership
The process of setting direction, influencing people and mobilizing resources in authentic contexts.
Ethical Leadership
The process of setting direction, influencing people and mobilizing resources in ethical contexts.
Employee Motivation
Internal and external factors that initiate and direct behaviour relating to employee.
Job Satisfaction
An evaluation of whether job outcomes met or exceeded prior needs and expectations.
Performance Improvement
An employment, workforce or organizational-behaviour concept applied to tourism and hospitality, specifically concerning performance improvement.
Employee Productivity
An employment, workforce or organizational-behaviour concept applied to tourism and hospitality, specifically concerning employee productivity.
Internship Programs
Coordinated sets of activities and resources designed to advance internship.
Employee Onboarding
An employment, workforce or organizational-behaviour concept applied to tourism and hospitality, specifically concerning employee onboarding.
Interview Techniques
A practical or analytical procedure used to perform tasks or investigate evidence relating to interview.
Employee Selection
An employment, workforce or organizational-behaviour concept applied to tourism and hospitality, specifically concerning employee selection.
Job Analysis
The systematic examination of job data, evidence or materials to identify patterns and support interpretation or decisions.
Staffing
An employment, workforce or organizational-behaviour concept applied to tourism and hospitality, specifically concerning staffing.
Human Resource Planning
The systematic process of setting objectives and coordinating policies, resources and actions for human resource.
Hospitality Human Resources
The people, knowledge and workforce capabilities used to provide and manage hospitality services.
Labour Management
The coordinated planning, organization and control of labour resources, people and operations.
Hotel Management Contracts
A hotel type, department, operating process or performance concept used in hotel management, specifically concerning hotel management contracts.
Franchise Hotels
Accommodation establishments reflecting franchise characteristics in their location, service model, target market or design.
Hotel Law
The body of legal rules, rights and obligations governing hotel.
Engineering Department
A hotel type, department, operating process or performance concept used in hotel management, specifically concerning engineering department.
Rooms Division Management
The coordinated planning, organization and control of rooms division resources, people and operations.
Mobile Check-in
A hotel type, department, operating process or performance concept used in hotel management, specifically concerning mobile check-in.
Metasearch
A hotel type, department, operating process or performance concept used in hotel management, specifically concerning metasearch.
Room Inspection
A hotel type, department, operating process or performance concept used in hotel management, specifically concerning room inspection.
Linen Management
The coordinated planning, organization and control of linen resources, people and operations.
Room Cleaning
A hotel type, department, operating process or performance concept used in hotel management, specifically concerning room cleaning.
Guest Registration
A hotel type, department, operating process or performance concept used in hotel management, specifically concerning guest registration.
Bell Services
Organized activities delivered to meet user or customer needs relating to bell.
Guest Relations
Interactions and institutional connections among actors involved in guest.
Check-out
A hotel type, department, operating process or performance concept used in hotel management, specifically concerning check-out.
Check-in
A hotel type, department, operating process or performance concept used in hotel management, specifically concerning check-in.
Reservations
A hotel type, department, operating process or performance concept used in hotel management, specifically concerning reservations.
Front Desk Operations
The day-to-day processes, people and resources required to deliver front desk services or activities.
Spa Hotels
Accommodation establishments reflecting spa characteristics in their location, service model, target market or design.
Wellness Hotels
Accommodation establishments reflecting wellness characteristics in their location, service model, target market or design.
All-inclusive Resorts
Integrated accommodation and leisure properties reflecting all-inclusive characteristics in their setting, activities or market.
Midscale Hotels
Accommodation establishments reflecting midscale characteristics in their location, service model, target market or design.
Economy Hotels
Accommodation establishments reflecting economy characteristics in their location, service model, target market or design.
Eco Hotels
Accommodation establishments reflecting eco characteristics in their location, service model, target market or design.
Airport Hotels
Accommodation establishments reflecting airport characteristics in their location, service model, target market or design.
Hotel Services
Organized activities delivered to meet user or customer needs relating to hotel.
Hotel Operations
The day-to-day processes, people and resources required to deliver hotel services or activities.
Customer Satisfaction Index
A composite measure used to compare or track defined dimensions of customer satisfaction.
Hospitality Ethics
Principles used to evaluate responsibilities, conduct and competing values in hospitality.
Wedding Management
The coordinated planning, organization and control of wedding resources, people and operations.
Banqueting
An accommodation product, service process, financial measure or managerial concept in hospitality operations, specifically concerning banqueting.
Convention Hotels
Accommodation establishments reflecting convention characteristics in their location, service model, target market or design.
Conference Hotels
Accommodation establishments reflecting conference characteristics in their location, service model, target market or design.
Carbon-neutral Hotels
Forms of hotels that reduce emissions and balance remaining greenhouse gases to achieve net-zero carbon impact.
Back-of-house Operations
The day-to-day processes, people and resources required to deliver back-of-house services or activities.
Laundry Operations
The day-to-day processes, people and resources required to deliver laundry services or activities.
Maintenance Management
The coordinated planning, organization and control of maintenance resources, people and operations.
Facility Management
The coordinated planning, organization and control of facility resources, people and operations.
Concierge Services
Organized activities delivered to meet user or customer needs relating to concierge.
Rooms Division
An accommodation product, service process, financial measure or managerial concept in hospitality operations, specifically concerning rooms division.
Housekeeping Management
The coordinated planning, organization and control of housekeeping resources, people and operations.
Front Office Management
The coordinated planning, organization and control of front office resources, people and operations.
Central Reservation System (CRS)
An organized combination of components and processes used to support central reservation functions.
Hospitality Technology
Technical knowledge, tools and systems used to enable or improve hospitality.
Hotel Valuation
An accommodation product, service process, financial measure or managerial concept in hospitality operations, specifically concerning hotel valuation.
Booking Conversion
An accommodation product, service process, financial measure or managerial concept in hospitality operations, specifically concerning booking conversion.
Direct Booking
An accommodation product, service process, financial measure or managerial concept in hospitality operations, specifically concerning direct booking.
Serviced Apartments
An accommodation product, service process, financial measure or managerial concept in hospitality operations, specifically concerning serviced apartments.
Hostels
An accommodation product, service process, financial measure or managerial concept in hospitality operations, specifically concerning hostels.
Extended Stay Hotels
Accommodation establishments reflecting extended stay characteristics in their location, service model, target market or design.
Lifestyle Hotels
Accommodation establishments reflecting lifestyle characteristics in their location, service model, target market or design.
Business Hotels
Accommodation establishments reflecting business characteristics in their location, service model, target market or design.
Luxury Hotels
Accommodation establishments reflecting luxury characteristics in their location, service model, target market or design.
Budget Hotels
Accommodation establishments reflecting budget characteristics in their location, service model, target market or design.
Boutique Hotels
Accommodation establishments reflecting boutique characteristics in their location, service model, target market or design.
Resorts
An accommodation product, service process, financial measure or managerial concept in hospitality operations, specifically concerning resorts.
Hotels
An accommodation product, service process, financial measure or managerial concept in hospitality operations, specifically concerning hotels.
Guest Management
The coordinated planning, organization and control of guest resources, people and operations.
Hospitality Operations
The day-to-day processes, people and resources required to deliver hospitality services or activities.
Dark Tourism
Tourism centred on dark resources, activities, services or destination experiences.
Literary Tourism
Tourism centred on literary resources, activities, services or destination experiences.
Industrial Tourism
Tourism centred on industrial resources, activities, services or destination experiences.
Museum Marketing
The research, positioning, communication and promotion of museum products, services or experiences to selected audiences.
Heritage Reporting
The structured documentation and communication of information relating to heritage.
World Heritage Centre
Facilities that concentrate services, activities or expertise relating to World heritage.
World Heritage Convention
Formal agreements establishing shared principles or obligations concerning World heritage.
World Heritage Sites
Places identified, managed or visited for their association with World heritage.
Geoheritage
A heritage resource, conservation instrument, institution or professional practice used in heritage management, specifically concerning geoheritage.
Underwater Cultural Heritage
Inherited tangible or intangible resources associated with underwater cultural that communities recognize, value and transmit.
Rural Heritage
Inherited tangible or intangible resources associated with rural that communities recognize, value and transmit.
Heritage Preservation
Measures used to maintain heritage resources, evidence or values over time.
Natural Heritage
Inherited tangible or intangible resources associated with natural that communities recognize, value and transmit.
Hospital Performance
The effectiveness and outcomes of hospital measured against defined objectives and indicators.
Resilient Healthcare
A health service, facility, treatment or patient-experience concept associated with travel for care and well-being, specifically concerning resilient healthcare.
Green Hospitals
A health service, facility, treatment or patient-experience concept associated with travel for care and well-being, specifically concerning green hospitals.
Precision Medicine
A medical field concerned with the prevention, diagnosis or treatment of conditions related to precision.
eHealth
A health service, facility, treatment or patient-experience concept associated with travel for care and well-being, specifically concerning ehealth.
Medical Malpractice
A health service, facility, treatment or patient-experience concept associated with travel for care and well-being, specifically concerning medical malpractice.
Patient Rights
Legal, moral or customary entitlements associated with patient.