Entries Awaiting Contribution
Complaint Management
The coordinated planning, organization and control of complaint resources, people and operations.
Customer Delight
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning customer delight.
Recommender Systems
Interconnected people, technologies and processes organized to support recommender functions.
Omni-channel Marketing
The research, positioning, communication and promotion of omni-channel products, services or experiences to selected audiences.
Social Media
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning social media.
Digital Consumer Behaviour
The observable actions, choices and responses associated with digital consumer.
Choice Overload
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning choice overload.
Decision Biases
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning decision biases.
Framing Effect
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning framing effect.
Anchoring
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning anchoring
Mental Accounting
The recording, classification and reporting of financial transactions associated with mental.
Nudging
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning nudging.
Loss Aversion
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning loss aversion.
Prospect Theory
A theoretical framework used to explain relationships, mechanisms or behaviour associated with prospect.
Cognitive Processing
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning cognitive processing.
Memory
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning memory.
Self-concept
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning self-concept.
Values
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning values.
Lifestyle
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning lifestyle.
Personality
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning personality.
Tourist Psychology
The study of thoughts, emotions and behaviour associated with tourist.
Loyalty
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning loyalty.
Satisfaction
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning satisfaction.
Expectations
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning expectations.
Trust
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning trust.
Brand Image
The beliefs, impressions and associations held about brand.
Perceived Value
The economic, social, cultural or experiential benefits attributed to perceived.
Experience Seeking
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning experience seeking.
Social Interaction
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning social interaction.
Prestige
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning prestige.
Escape Motivation
Internal and external factors that initiate and direct behaviour relating to escape.
Pull Factors
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning pull factors.
Push Factors
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning push factors.
Consumer Journey
Sequences of stages and interactions through which people experience consumer.
Decision Heuristics
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning decision heuristics.
Repeat Purchase
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning repeat purchase.
Post-purchase Behaviour
The observable actions, choices and responses associated with post-purchase.
Purchase Decision
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning purchase decision.
Information Search
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning information search.
Travel Decision Process
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning travel decision process.
Consumer Value
The economic, social, cultural or experiential benefits attributed to consumer.
Service Consumption
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning service consumption.
Travel Behaviour
The observable actions, choices and responses associated with travel.
Purchase Behaviour
The observable actions, choices and responses associated with purchase.
Consumer Psychology
The study of thoughts, emotions and behaviour associated with consumer.
Tourist Decision-making
A psychological, social or decision-related concept used to explain tourist and consumer behaviour, specifically concerning tourist decision-making.
ICCROM
An institutional, technical or professional abbreviation used in heritage conservation, restoration and tourism.
ISO 21127 (CIDOC CRM)
An international standard or specification establishing requirements or guidance relevant to heritage conservation, restoration and tourism.
ICOMOS International Cultural Tourism Charter
A formal statement of principles, rights or professional guidance concerning ICOMOS International Cultural Tourism.
Nara Document on Authenticity (1994)
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning nara document on authenticity (1994).
Venice Charter (1964)
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning venice charter (1964).
Hague Convention for the Protection of Cultural Property (1954)
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning hague convention for the protection of cultural property (1954).
UNESCO Convention for the Safeguarding of the Intangible Cultural Heritage (2003)
A UNESCO convention, programme, designation or policy instrument relevant to heritage conservation, restoration and tourism.
UNESCO World Heritage Convention (1972)
A UNESCO convention, programme, designation or policy instrument relevant to heritage conservation, restoration and tourism.
SketchUp
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning sketchup.
BIM 360
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning BIM 360.
CloudCompare
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning cloudcompare.
RealityCapture
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning realitycapture.
Agisoft Metashape
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning agisoft metashape.
Autodesk Recap
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning autodesk recap.
Revit
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning revit.
AutoCAD
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning autocad.
QGIS
An institutional, technical or professional abbreviation used in heritage conservation, restoration and tourism.
ArcGIS
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning arcgis.
Human-centered Conservation
Actions taken to understand, protect, stabilize and sustain human-centered resources and values.
Conservation Performance
The effectiveness and outcomes of conservation measured against defined objectives and indicators.
Community-based Conservation
Actions taken to understand, protect, stabilize and sustain community-based resources and values.
Emergency Conservation
Actions taken to understand, protect, stabilize and sustain emergency resources and values.
Museum Conservation
Actions taken to understand, protect, stabilize and sustain museum resources and values.
AI-supported Restoration
Forms of restoration assisted by artificial intelligence for analysis, prediction, personalization or decision support.
Virtual Reconstruction
Computer-mediated forms of reconstruction experienced without requiring physical presence in the represented environment.
3D Laser Scanning
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning 3D Laser Scanning.
Heritage Documentation
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning heritage documentation.
Conservation Planning
The systematic process of setting objectives and coordinating policies, resources and actions for conservation.
In situ Conservation
Actions taken to understand, protect, stabilize and sustain in situ resources and values.
Artifact Conservation
Actions taken to understand, protect, stabilize and sustain artifact resources and values.
Excavation Conservation
Actions taken to understand, protect, stabilize and sustain excavation resources and values.
Facade Conservation
Actions taken to understand, protect, stabilize and sustain facade resources and values.
Reconstruction
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning reconstruction.
Deterioration Processes
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning deterioration processes.
Conservation Materials
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning conservation materials.
Historic Building Repair
A material, method, value or professional practice used in heritage conservation and restoration, specifically concerning historic building repair.
Industrial Heritage
Inherited tangible or intangible resources associated with industrial that communities recognize, value and transmit.
Historic Urban Landscapes
Spatial environments shaped by natural and human processes associated with historic urban.
Architectural Heritage
Inherited tangible or intangible resources associated with architectural that communities recognize, value and transmit.
Tangible Heritage
Inherited tangible or intangible resources associated with tangible that communities recognize, value and transmit.
Restoration Ethics
Principles used to evaluate responsibilities, conduct and competing values in restoration.
Heritage Conservation
Actions taken to understand, protect, stabilize and sustain heritage resources and values.
Conservation
Actions intended to understand, protect, stabilize and sustain valued cultural or natural resources.
Holiday Climate Index (HCI)
A composite measure used to compare or track defined dimensions of holiday climate.
Tourism Climate Index (TCI)
A composite measure used to compare or track defined dimensions of tourism climate.
Carbon-neutral Destinations
A place developed or recognized for visitor experiences associated with carbon-neutral.
Climate Vulnerability
A climatic process, measure, hazard or adaptation concept relevant to tourism, specifically concerning climate vulnerability.
Climate Risk Index
A composite measure used to compare or track defined dimensions of climate risk.
Climate Indicators
Measures used to monitor and evaluate conditions, changes or performance relating to climate.
Travel Motivation
Internal and external factors that initiate and direct behaviour relating to travel.
Destination Choice
A climatic process, measure, hazard or adaptation concept relevant to tourism, specifically concerning destination choice.
Climate Perception
The ways people select, interpret and evaluate information concerning climate.
Climate-smart Tourism
Tourism centred on climate-smart resources, activities, services or destination experiences.
Low-carbon Tourism
Tourism centred on low-carbon resources, activities, services or destination experiences.